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© 2015-2019 by Ranna Parekh(Rayena), San Francisco Bay Area. 

FAQs

What is Rayena Collection?

Rayena Collection consists of pre-made designs. They are one-of-a-kind pieces, that are made in advance and available in one size only. These designs are handcrafted from stretchable knit fabrics to fit different sizes and be comfortable at the same time. Pre-made designs are not available for customization. Checkout our Made-to-order collection to personalize designs as per your style!

 

What are Made-to-order designs?

You are unique, and so is your style. With made-to-order designs, you can customize a style by choosing different sleeves, lengthen or shorten hemline and even choose different fabrics. And of course, have them made in your size :) Check them out here

 

Can I return or exchange my purchase?

Pre-Made order- You can request for a refund or exchange within 7 days of delivery. However, If the item is not returned in its original condition, you are responsible for any loss in value.

Made-to-order- Since this will be a custom order, refunds or exchanges are unfortunately not accepted under any condition. We are not responsible for incorrect measurements and unfortunately will not be able to honor an exchange or refund.

Digital Downloads- Due to the nature of the products , we do not offer refund or exchange after purchase is made.

How do I measure myself?

Please refer to our Measuring Guide.

 

What if the fabric isn't what I thought it was?

The fabrics used are sourced from within USA and all over the globe. The thickness/feel/drape may, or may not, be similar to other fabrics you have ordered elsewhere. If seeking a very particular feel and type, please contact us to request swatches. Returns are not allowed for color choice or assumptions about fabric.

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Can you make me a custom design that is not on the site?

Absolutely! We offer custom order design as part of our Apparel design services. Please contact us, and we will get in touch with you to create a custom design.